Impact measurement and accountability in emergencies: The good enough guide

This guide provides field workers with guidelines on how to be accountable to local people and measure programme impact in emergency situations. It emphasises simple and practical solutions and encourages the user to choose tools that are safe, quick and easy to implement.

The book is available in English, French, Spanish and Arabic. It costs £6.95 and can be ordered online from the UK or downloaded free of cost at:

To find out whether an Oxfam distributor exists locally, go to:

Human resource management

This new ROOTS book aims to help Christian development organisations to consider and improve how they recruit, develop and look after their staff. Many of the tools in this book can be used to make improvements at low cost, with enormous benefits. Some of the tools help organisations to employ the right people, while others enable organisations to develop good systems. The combination of good people and good systems leads to an effective organisation – one that achieves its mission and purpose.

To order, please contact:

Tearfund Resources Development, 100 Church Road, Teddington, TW11 8QE, UK.


Humanitarian Accountability Partnership (HAP)

The Humanitarian Accountability Partnership is an organisation that seeks to encourage those involved in humanitarian work to be accountable to the people they serve. Organisations can gain certification from HAP if they achieve a number of ‘benchmarks’. Tearfund is one of the founding members of HAP and has been awarded certification for its emergency response programmes.

Benchmark 1: humanitarian quality management – setting up policies and procedures to enable the organisation to be accountable to communities. This includes committing to codes and standards that ensure quality.

Benchmark 2: transparency – making information about the organisation and the project available to communities and others.

Benchmark 3: community participation – enabling community members and their representatives to participate in programme decisions.

Benchmark 4: staff competencies – ensuring that staff have the right qualities and the ability to implement the accountability mechanisms used.

Benchmark 5: handling of complaints – establishing and implementing complaints-handling procedures that are effective, accessible and safe for community members and others.

Benchmark 6: continual improvement – setting up a process where lessons are learnt and the accountability system can be continually improved.

For further information and case studies on humanitarian accountability visit the HAP website

The Guide to the HAP Standard can be ordered or downloaded free of charge from http://publications.
. See above for information about local Oxfam distributors.