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Research reports

Improving tour operator performance

The role of corporate social responsibility and reporting

2002 Available in English

A tourist photographs a waterfall with their smartphone.

A tourist photographs a waterfall with their smartphone. Photo: Beth MacDonald/Unsplash

Tourism may bring many benefits to a country, but these benefits can often bypass the local population, putting pressure on scarce local resources, causing environmental pollution and reducing biodiversity.

This report argues for corporate social responsibility as a useful framework by which forward-looking businesses can increase their positive impact and reduce their negative impact, ensuring the future sustainability and profitability of tourism.

A summary and fact sheet are available in addition to the full, research and policy reports.

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