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Case studies

When the village becomes the utility

This case study demonstrates a successful community-based water service management model from the DRC

2026 Available in English

A small, cluttered shop packed with building materials and hardware. Stacks of 'Hima cement' bags line both sides, flanking a central display of various tools, plumbing fittings, paint rollers, and a traditional weighing scale on a counter.

Picture of ASUREP la Providence water and sanitation shop. Charles Macai /Tearfund

Community-based water management models frequently struggle to maintain longer-term sustainability for a number of reasons. These can include community members’ reluctance to pay for clean water which is often viewed as a free natural resource, and reliance on unpaid volunteers whose participation drops over time.  

We are all aware that investments in water infrastructure alone cannot deliver lasting results. Infrastructure has to be supported by clear regulatory frameworks and professionally managed service providers to ensure water systems function effectively and equitably. The following is a case study from one of the most challenging contexts which outlines a service provision model which has proven to be effective.

About this resource

The case study illustrates two successful community-based water management structures in eastern Democratic Republic of the Congo, and illustrates how community-led management can transition into professionalised service providers, capable of operating, maintaining and expanding complex water infrastructure.

ASUREP is an acronym for Association d’Usagers de Réseau d’Eau Potable. Mentored by Tearfund, two community-based entities are now community-based water service providers: ‘ASUREP La Providence’ and ‘Beni ASUREP’, both located in North Kivu province. 

Following a period of structured training and support, the successful handover of management of the water infrastructure to the two ASUREPs demonstrates that when communities are empowered by law and equipped with the right tools, they don’t just consume water, they master the systems that provide it, ensuring quality and sustainability long after external partners have exited.

Introduction

The projects

In 2020, the town of Beni in DRC faced severe water challenges, driven by rapid population growth, aging infrastructure, and insecurity. The situation was further exacerbated by a rapidly expanding, largely displaced population coming into the Town.

The existing water distribution network, largely managed by REGIDESO, was in poor condition, with old, rusted, and leaking pipes resulting in low water pressure and inadequate supply for both residents and displaced families. Many residents, particularly in the outskirts, relied on unsafe, distant, or unprotected water sources (such as streams), leading to the proliferation of waterborne diseases. Women and young girls often travelled long distances to fetch water, exposing them to significant security risks. Despite the dire need and poor water service available, access to water was not free, with many households struggling to afford water from the few established, functional, and – in some cases – privately managed supply points.

Efforts to improve access were largely led by international humanitarian organisations including Tearfund, who supported the construction of new water Points.

ASUREP Beni

With funding from USAID’s Bureau for Humanitarian Assistance, Tearfund responded to the crisis by supporting the drilling and construction of 15 boreholes and installed solar-powered submersible pumps with standby diesel generators. Each borehole served three public standpipes, each having two taps to supply safe drinking water to the community. These facilities were handed over to ASUREP Beni in December 2020. The ASUREP was formed by Tearfund to provide effective management of the water infrastructure. The ASUREP was actively involved in the design, construction and management of the project and also underwent practical training on the operation and maintenance, repair and management.

ASUREP La Providence

In 2022 and 2023, Tearfund supported the construction of 30 protected springs and three gravity-fed water distribution systems supplying water through 58 public tapstands. This water infrastructure serves Kasanga, Paida, Rwangomba and Batanika health areas and was handed over to the ASUREP La Providence in April 2023.

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