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Circle of care

Wrap-around care for Sukanta in India

Written by Kimberly Lacroix, Sugandh Dixit, Bhargavi Davar and Kavita Nair 2021 Available in English, French, Spanish and Portuguese

Life can be difficult for people living in the crowded low-income areas of India’s cities.  Photo: Bapu Trust

Life can be difficult for people living in the crowded low-income areas of India’s cities. Photo: Bapu Trust

Through hard work and determination, Festus now runs a successful business, making and selling liquid soap. Photo: Cheshire Disability Services Kenya

From: Mental health and well-being – Footsteps 113

Practical ideas to help build resilience and enhance well-being

We first met 44-year-old Sukanta while conducting a survey to assess psychosocial needs in Laxminagar basti, a low-income neighbourhood in western India. Living in a small concrete room with her husband and youngest son, Sukanta was expressing thoughts of ending her life.

Local field staff spoke with Sukanta. They explained the Seher programme and obtained consent to work with her. Consent with each client at every step is crucial, and for Sukanta it showed that we respected her choices and that she had ownership of her needs.

The team spent time with Sukanta, listening to her and discussing her concerns across every area of life. They found that she was malnourished, unable to sleep, felt dizzy, anxious, on the edge of crying, and experienced dhad dhad – a racing heartbeat. Sukanta shared that she had been diagnosed with HIV ten years previously and that her husband and son were also living with HIV.

Despite being surrounded by people, Sukanta received very little support from her family and social circle. Her husband was abusive, one son was estranged and she was mourning the loss of two daughters. She felt isolated and rejected and had little self-esteem.


We identified that poor nutrition was a major barrier to Sukanta’s recovery, both physical and psychological. We encouraged her to eat healthily, discussing the benefits of a balanced diet. We connected her with the local anganwadi (government childcare centre) and organised for a partner organisation to send food. However, Sukanta remained weak and family conflicts reduced her desire to cook.

We then asked a Community Mental Health Volunteer (CMHV) to help prepare food for the family. CMHVs are peers who help vulnerable members of their community to socialise and feel more included. The CMHV paid regular visits to Sukanta providing companionship and emotional support, and motivating her to take care of herself.


It was important to address the violence that Sukanta and her son were experiencing. Her husband was upset with his HIV diagnosis and had become dependent on alcohol to cope. Resentment between the family members prevented them from caring for themselves and each other. Sukanta appeared numb to the violence and refused to take legal action.

Maintaining our ethical commitment to respect her choice, we decided to adopt a combination of home-based counselling, arts-based therapies and self-care activities to increase her self-esteem and strengthen her ability to speak up against the violence. We sang spiritual and traditional songs with her to enhance feelings of peace and connection with her surroundings.

Medical care

We accompanied Sukanta to tuberculosis and HIV treatment clinics. Sukanta was admitted for special medical care multiple times, and each time we strongly encouraged her family to help. Eventually, they started to go with her to the hospital.

Regular interaction with the family helped them to learn care-giving skills and reminded them of their responsibility to look after Sukanta. Pressure on the family from neighbours to provide proper care also helped, as well as creating stronger social bonds.

Final years

As Sukanta began to improve, she started to take care of herself and her son. Following her husband’s death, we helped her to access a government pension and gain financial independence. By now, her parents-in-law were supporting her and her estranged son had returned. Her CMHV also continued to support her as a friend.

In this way, Sukanta’s circle of care changed, expanded and became more nurturing. As her support system grew, we began to step back. After several contented years, Sukanta passed away in June 2020.

Written by

Written by  Kimberly Lacroix, Sugandh Dixit, Bhargavi Davar and Kavita Nair

Together, Kimberly Lacroix, Sugandh Dixit, Bhargavi Davar and Kavita Nair lead, shape and implement the Seher Comprehensive Urban Community Mental Health and Inclusion Programme in India.  

email: [email protected]

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