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Case studies

Going digital in Nepal

Self-help groups in Nepal use a mobile phone application to help them run their groups more effectively

Written by ETSC Nepal 2025 Available in English, Spanish, Portuguese and French

A Nepalese man wearing a checked shirt ties green plant material to a post for his goats to eat, with trees and houses in the background.

Saroj is a successful livestock farmer and self-help group facilitator. Photo: Shashi Ghalan/Tearfund

Two ladies in Ethiopia hold out their hands and share coins with each other against a background of colourful clothing.

From: Savings and credit groups - Footsteps 123

Meeting together to save money, access loans and provide mutual support can result in significant positive change

Saroj was an unemployed young adult; his family had been unable to afford an education for him. So when Tearfund partner ETSC introduced self-help groups to Saroj’s community in Hetauda, Nepal, he decided to join one. 

He started to save a small amount of money each week, and eventually he was able to take a loan of US$13, which he used to buy a female goat. This goat gave birth to many more goats, and Saroj earned more than $2,680 over the next three and a half years by raising and selling them. 

Saroj is now rearing more than ten goats and has bought three cows with his profits. He makes around $11 a day by selling milk. His kitchen garden, which was unproductive, is filled with vegetables fertilised by manure from his animals.

SHG app

Saroj is now a self-help group facilitator, and he was one of the first in the area to use the self-help group application (SHG app). This is a digital platform that helps facilitators establish, run and develop their groups. It can be accessed on mobile phones or tablets. 

The SHG app is available in multiple languages, including Nepali. It contains detailed guidance and support for both facilitators and groups including:

  • information about core self-help group processes such as electing people for the different roles, savings and loans, and how to begin income-generating activities
  • governance steps that the groups need to follow each week
  • ideas for how to run effective meetings and encourage discussion, including the use of role play, songs and drama
  • resources such as templates and forms, making it easier to keep detailed and accurate records of attendance, financial transactions and other activities.

The digital platform also allows programme managers and coordinators to see how groups are progressing, and identify areas where additional support might be needed.

A large group of Nepalese men and women sit around tables inside a building, talking and smiling.

The self-help groups in Hetauda, seen here at a joint training event, are keen to form a district network so they can work together more closely. Photo: Gurundhan Lama/ETSC Nepal

Great success

Saroj and many other facilitators in Hetauda have reported that they prefer the app to a paper-based system. And a recent evaluation shows that use of the app is helping the groups to be more successful at individual, family and community level.

The number of groups is growing meaning that more people are saving, more people are accessing low-interest loans and local businesses are thriving. 

The groups are ready to form a district network, which will enable them to come together for training, advocacy and other community activities, increasing their impact even further.

Written by

Written by  ETSC Nepal

Education Training and Service
for Community (ETSC) supports
communities in Hetauda, Nepal, to
work together to lift themselves out
of poverty

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